This Refund Policy applies to paid engagements with Logicanvas.io(“we”, “us”, “our”). It should be read with our Terms & Conditions and Project Policy.
1. Core rule
Once a project has started, we do not process refunds. Fees paid for work that is underway or completed are non-refundable.
2. When a refund may be available
A refund may be considered only in these cases:
- Project not started — You cancel in writing before kickoff / before we begin billable work under the Agreement, and any deposit or prepayment has not yet been applied to started work.
- Payment discussion policy — Before or at the time of payment, we agree in writing (email or signed Agreement) to a specific refund or credit arrangement. Only what is expressly written in that discussion applies.
Verbal promises, assumptions, or informal chat messages do not create refund rights unless confirmed in writing by us.
3. What “project started” means
A project is considered started when any of the following occurs:
- Kickoff call or written kickoff confirmation has taken place.
- We begin discovery, design, development, configuration, research, or setup for your engagement.
- We allocate a named delivery slot and begin preparatory work after your confirmation to proceed.
- Access is provisioned and we commence work in your systems, repositories, or environments.
4. Deposits & milestones
- Deposits secure scheduling and coverage of initial planning. After start, deposits are non-refundable.
- Milestone payments cover work delivered or in progress for that milestone and are non-refundable once that work has begun.
- Retainer / monthly fees are generally non-refundable for periods already started; unused future periods may be handled only if written in your Agreement.
5. How to request a pre-start refund
- Email hello@logicanvas.io with your invoice reference and reason.
- We confirm whether work has started and whether a written payment discussion applies.
- If eligible, approved refunds are returned to the original payment method where possible, typically within 14 business days after approval (processor timelines may vary).
6. Chargebacks
Please contact us first to resolve billing questions. Unfounded chargebacks for non-refundable started work may be disputed with evidence of the Agreement and delivery.
7. Contact
Refund questions: hello@logicanvas.io.